Proptrik is more than just a real estate platform—it's a community of renters, buyers, sellers, agents on our Realty portal, and flatmates on our Social portal. To ensure that our platform remains a safe, inclusive, and productive environment, we require all users to adhere to this Code of Conduct.
1. Respect and Inclusion
We have a zero-tolerance policy towards discrimination, harassment, or hate speech. You may not discriminate against anyone based on:
- Race, ethnicity, or national origin
- Religion, caste, or creed
- Gender, sexual orientation, or identity
- Age or marital status
- Disability or medical conditions
When posting listings or communicating with others (e.g., searching for flatmates), ensure your language is respectful and welcoming.
2. Honesty and Transparency
Trust is built on honesty. We expect all information provided on Proptrik to be accurate and up-to-date.
- No Fake Listings: Posting dummy properties to attract leads on the Realty or Social portals is strictly forbidden.
- Accurate Photos: Images must genuinely represent the property. No misleading wide-angle shots or stock photos.
- Clear Pricing: All costs, including maintenance, brokerage, and deposits (for PGs, flatmates, and properties), must be stated clearly upfront.
- No Hidden Fees: Surprising potential buyers/renters with undisclosed fees at the last minute is a violation.
3. Safety and Security
Your safety is our top priority. We ask all users to practice common sense and report suspicious behavior.
- Protect Your Information: Do not share sensitive financial information (passwords, OTPs, credit card numbers) through platform messages.
- Beware of Scams: Never wire money or send advance payments without verifying the property and the person first.
- Meet Safely: When meeting potential flatmates or viewing properties, do so in daylight and ideally take a friend or family member with you.
Consequences of Violation
Proptrik takes violations of this Code of Conduct seriously. Consequences may include a significant drop in your Trust Score, temporary suspension of your account, or permanent removal from the platform. In cases of illegal activity or fraud, we will cooperate fully with law enforcement authorities.
Reporting Issues
If you experience or witness any behavior that goes against our Code of Conduct, please report it immediately. Our Trust & Safety team reviews all reports.
Trust & Safety Hotline: safety@proptrik.com