Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register or use our services, we may collect:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Profile information and preferences (e.g., flatmate compatibility data for the Social portal)
• Property listing details (for the Realty portal)
• Payment and billing information

1.2 Usage Information

We automatically collect certain information when you use our platform:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, search queries, time spent on site)
• Location data (with your permission)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from:

• Social media platforms (if you connect your accounts)
• Payment processors
• Analytics providers

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you property alerts and notifications
• Respond to your inquiries and provide customer support
• Personalize your experience and show relevant content
• Analyze usage patterns and improve our platform
• Detect, prevent, and address fraud or security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

3. How We Share Your Information

3.1 Realty and Social Communications

On the Realty portal, when you express interest in a property, we share your contact information with the property seller or their representative to facilitate communication. On the Social portal, we share limited profile details with potential flatmates to help find a compatible match.

3.2 Service Providers

We work with third-party service providers who assist us in operating our platform, such as hosting services, payment processors, and analytics providers.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Restriction: Request limitation on how we process your data

To exercise these rights, please contact us at privacy@proptrik.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our platform and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.